Background

The management of health care institutions has been significantly affected by the implementation of reforms. This process involves moving from a resource-based culture to a results-based culture. To do this, health care institutions will need to define their strategy and then adapt it to their operations in order to meet the objectives they have set for themselves.

They will therefore need a tool with which they can :

• monitor and analyse their activity with regard to all aspects of their performance ;
• enhance their decision-making at both the strategic and operational levels ;
• project themselves into the future using hypotheses ;
• perform comparisons internally or externally ;
• provide support for the various management procedures on a shared basis.

Business intelligence systems provide a tool for automating all of the institution’s data consolidation so that staff members responsible for the institution’s operations and administrative and health care management can focus on analytical tasks.